Question 1

What does LandCraft Play make?

Accepted Answer

Modern, square-cut cedar play structures that sit between rustic log play and steel-and-plastic systems: natural, architectural and made to be specified. A tight modular catalogue in six collections: Junior, Stack, Rise, Pulse, Trail and Add-ons.

Question 2

Where are the structures made?

Accepted Answer

Every structure is designed and fabricated in British Columbia.

Question 3

Who do you work with?

Accepted Answer

Design-build playground firms, landscape architects, municipalities and schools across Canada and the United States.

Question 4

Have you completed projects?

Accepted Answer

Installations are underway and will be posted as they're completed.

Question 5

What are the structures made of?

Accepted Answer

Western Red Cedar, milled square, with galvanized baseplates, bolts and knife plates. No raw steel. Ropes and nets come from specialist suppliers.

Question 6

Why Western Red Cedar?

Accepted Answer

It is naturally durable and sustainably harvested from the West Coast, and known for its natural preservatives.

Question 7

Which stains can I choose?

Accepted Answer

Five stains: Cedar, Arbutus, Ironwood, Teak and Weathered Fir. Each product page shows the structure in every stain.

Question 8

Which slide and panel colours are there?

Accepted Answer

Plastic slides come in Tan, Grey, Dark Red, Blue or Green. Timber Tower Four and Timber Tower Five have plastic panels in White, Black, Red, Blue or Green.

Question 9

What ages are the structures for?

Accepted Answer

The Junior collection is designed for ages 2–5 (Junior Stack accommodates 2–12). Stack, Rise, Pulse and Trail are designed for ages 5–12. Each spec sheet gives the age range and capacity.

Question 10

Which safety standards do you design to?

Accepted Answer

Every structure is designed to meet CSA Z614 and ASTM F1487.

Question 11

What surfacing is needed?

Accepted Answer

Resilient safety surfacing is required within the full use zone, meeting CSA Z614 / ASTM F1487 requirements.

Question 12

Where do I find use zones and fall heights?

Accepted Answer

On every product page and spec sheet, with age range, capacity, total height and use zone in square feet.

Question 13

How do I get a spec sheet?

Accepted Answer

Download it from the product page, or from the spec sheet library. No form needed.

Question 14

How do I get a CAD drawing?

Accepted Answer

On the product page or in the CAD library: tell us your name, email and firm and the drawing downloads straight away.

Question 15

How do I get pricing?

Accepted Answer

Request a quote: we send wholesale pricing, spec sheets and CAD for your project.

Question 16

How are the structures installed?

Accepted Answer

Posts are embedded in concrete using galvanized baseplates, bolts and knife plates, set plumb and to the elevations shown on LandCraft drawings. Install only according to current LandCraft instructions.

Question 17

How long does installation take?

Accepted Answer

It depends on the structure. Each spec sheet lists the crew size and installation hours: for example Junior Hut needs a crew of 2 for 3–5 hours, Stack Three a crew of 2–4+ for 7–8+ hours.

Question 18

Do I get installation drawings?

Accepted Answer

Yes. Installation drawings and instructions are supplied with every order, and you can request them for a product while specifying.

Question 19

Can LandCraft install it?

Accepted Answer

Yes, as a service. Our own certified crew installs it, or an installer LandCraft trains and approves where our crew can't travel. Installation is quoted per project with the structures.

Question 20

Do we have to use LandCraft to install?

Accepted Answer

No. Installation drawings and instructions come with every order, so your own contractor can install it. Installing with LandCraft is an option, not a requirement.

Question 21

Where do you install?

Accepted Answer

Wherever the project is: our own crew where we can send them, and LandCraft-approved installers everywhere else.

Question 22

Is safety surfacing included?

Accepted Answer

Resilient safety surfacing is required within the full use zone. We can add it to the installation on request.

Question 23

What does the warranty cover?

Accepted Answer

10 years on the Western Red Cedar against structural failure and rot (under normal use and proper installation) and 5 years on metal components (galvanized baseplates, hardware). Ropes, plastic, chains and seats carry 2 to 4 years depending on the product; each product page lists its own.

Question 24

Are there conditions?

Accepted Answer

The warranty is valid only when the structure is installed according to LandCraft installation instructions and maintained as recommended. Ropes, nets, chains and seats are supplied by third-party specialists and carry their respective warranties.

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